Refund policy

Returns & Refunds Policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, items must be returned in their original condition, unworn and unused, with all tags attached and in the original packaging.
A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at info@meziena.com.
Once your request is approved, returns must be sent to the following address:

(Dubai, UAE)

If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package.
Items returned without prior approval will not be accepted.

For any return-related inquiries, please contact info@meziena.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

Non-Returnable Items

For quality, hygiene, and customization reasons, the following items are non-returnable and non-refundable:

  • Custom-made or personalized jewelry

  • Engraved items

  • Earrings (for hygiene reasons)

  • Sale or discounted items

  • Gift cards

Any item showing signs of wear, alteration, or damage will not be eligible for return.

If you are unsure whether your item qualifies for a return, please contact us at info@meziena.com before placing your order.

Exchanges

The fastest way to receive a new item is to return the original purchase.
Once your return is approved, you may place a new order separately.

European Union – 14-Day Cooling-Off Period

For orders shipped within the European Union, customers have the right to cancel or return their order within 14 days, without providing a reason.
Items must be returned unused, unworn, with tags, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 10 business days.Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact info@meziena.com.